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Dazzlehand Casino – Player’s withdrawal request is denied.
At Dazzlehand Casino, we know that fast, secure, and hassle-free transactions are the backbone of a top-quality online gaming experience. That’s why we’ve partnered with a wide array of trusted payment providers to give you complete flexibility and peace of mind when managing your funds. The player from Austria filed a formal complaint against Casino DazzleHand for misusing Merchant Category Codes, which allowed deposits despite an active gambling block on his card. He requested a refund of €250 after the casino denied his request without justification, and he expressed concerns over transparency and regulatory compliance in their payment processes.
The player from Finland had made a withdrawal on January 4, 2025, and submitted all necessary documents that were approved on the same day. However, as of January 15, despite multiple inquiries, the withdrawal had not been deposited into his account. The complaint was ultimately rejected due to the player’s failure to respond to the Complaints Team’s messages and questions, which had prevented further investigation.
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- This casino has a very high value of denied payouts in player complaints with respect to its size.
- The player from Finland faced ongoing difficulties with withdrawal at the casino, which had canceled multiple requests citing KYC regulations despite the player having submitted various required documents.
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The player from Sweden had requested a withdrawal prior to submitting this complaint. The issue was resolved as the complaint was rejected at the player’s request after he had expressed dissatisfaction with the casino’s strict rules regarding bonuses and account closure. We acknowledged the player’s decision and were available for future assistance if needed. As part of our casino review process, our expert team gathers data regarding customer support options and available languages.
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We then proceed to optional limits and security settings before depositing. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Dazzlehand Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
- Dazzlehand Casino has acknowledged their mistake and refunded your deposit.
- The player from Finland had deposited €50 using rapid transfer but encountered issues when the casino blocked his account.
- The player from Finland had won €27,000 but faced withdrawal issues after her request was rejected due to self-exclusion at sister casinos, despite being allowed to register and deposit.
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The Complaints Team attempted to engage the casino for clarification and resolution but received no response. Consequently, the complaint was marked as “unresolved,” and the player was advised to seek assistance from alternative dispute resolution services and the Malta Gaming Authority for further support. The player from Finland faced ongoing difficulties with withdrawal at the casino, which had canceled multiple requests citing KYC regulations despite the player having submitted various required Dazzlehand Casino documents. The player felt mistreated, suspecting the casino’s practices were a deliberate attempt to avoid payouts. They expressed distress over the situation and sought assistance to retrieve their funds.
